Refund policy
When you get your money back for a paid plan, and how.
Version of 2026-10-16
When you can ask for a refund
You can ask for your money back for a period of a paid plan:
- within the number of days after paying shown under Plan in the app, and
- while no opportunity was delivered to your list in that period.
Ask in the app: Plan → your payments → Ask for a refund, or write to support@epliv.com. Tell us why if you like; you do not have to.
How it is paid back
The team checks the request and refunds the full amount through Stripe to the card you paid with. It usually reaches you within 5 to 10 working days, depending on your bank. The period ends when it is refunded.
Other cases
If Epliv cannot provide what you paid for, for example because the service is not available for a long time, we refund the unused part of your period. If we end your agreement without your fault, we refund the unused part too.
Epliv never asks for payment in any other way than on its own Plan page through Stripe — never by mobile money transfer, Western Union, gift cards or to a person.